SAP Conversational AI (discontinued)

SAP Conversational AI has given an edge to our organization's inquiry process. We are able to chat with the potential clients and solve their queries. We are solving live problems and issues by getting real time data and engaging with the customer real time. Customer engagement, feedback mechanism etc has been strengthened with the help of SAP Conversational AI. Artificial intelligence has changed the way business interactions are happening.

SAP Conversational AI is software that I have used to manage my team's finances due to the high cost of material being purchased. The application of SAP has greatly helped my team and me manage all costs. SAP has helped my department with monthly spending in material spending from sources that range from external suppliers outside the US and internal suppliers inside the US. SAP is fundamental for ERP cost management.

SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated with current systems or legacy systems. It provides an end-to-end bot-building platform to companies that want to start exploring new AI use cases.

We are building proof of concepts in the context of ERP and CRM softwares. It is a great platform to easily build and showcase what chatbots are, how it helps customers building a new communication channel for their users, and simplify the user experience even for complex business processes. Being able to integrate Conversational AI with non-SAP products is also a winner.

We are using SAP Conversational AI to develop intelligent personal assistant for B2B and B2C which serve to day to day business problems to reduce dependency on live agents etc. SAP Conversational AI is a very effective and efficient platform to build chatbot as it includes very less coding to achieve simple logical solution to a problem as compared to other platforms. It has good exposure to various useful channels like Microsoft teams, Facebook etc. and has a prospect for fallback channel to live agent connectivity as well.

It is used as a recommendation for implementing chatbot features in enterprise applications which makes the end-user experience hassle-free, without the need for accessing SAP applications independently and hence saves a lot of time. Leave management information and other HR information is available with easy queries without the need of navigating to different screens.

We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day issues rather than raising tickets.

Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.

We use SAP Conversational AI to automate business processes and improve customer support with AI chatbots.

We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and activities. We are also looking to expand this into more departments and add some more functionalities in order to really enable our users to leverage the chatbot interface. Currently, we are adding some FAQs.

SAP Conversational AI is used currently for chatbot for deployment on our organization's website as a digital assistance for customer support and informational conversations to replace/complement the need for a human support staff.

For the following reasons, SAP Conversational AI is being used in our organization:

1. Enables immediate responses to our Business Users’ SAP and support related questions in French and German during and outside of office hours anytime, anywhere through the Group Mutual Web site or HelpDesk system.
2. Conveys a positive and modern image to our Users, many of which have successfully embraced the chatbot, as evidenced by a 75% first-time resolution rate.

We use SAP Conversational AI for testing purposes internally. As the holder of the company I experiment with the latest technologies before customers request them. Once customer inquiries reach us, we would then already have some experience and prior knowledge in the field to consult properly. It therefore does not solve any business problems as of now but is used rather for experimentation purposes. Also, we build demo products with new technologies to show them off on YouTube and a chatbot might be a future project of this kind.

Currently I am building a chat bot which connects to SAP and gives PO and SO details to users through SAP Conversational AI.

Used for Ease of Approval Processes for Data Governance. Used by the specific department that does usability analysis. SAP CAI makes it easier to use the interface on the go.

We are currently using SAP Conversational AI within our R&D department. We currently use it to solve customer use cases and make pre-sales demos for potential new customer cases. We try to solve use cases that demand high repetitive actions. As of right now SAP Conversational AI is getting more popular within our organizations resulting in a broader (private) usage by our employees. Especially after an internal hands-on session we organized for some knowledge transfer within the company this phenomenon has surged.

We used it to prepare a POC for a contest. We needed to let a user insert a warning notice by just using his voice.

SAP CAI is being used on our main product diffusion channel. It is used by all our clients and inside our product management and sales department. For our clients, we use SAP CAI in order to assess their soft-skills and to help them to improve these skills. Our product management and sales department use SAP CAI in order to update the product, register new clients and manage the database.

We use it to implement a simple Chatbot for our own website. With the way the user interface works we could use it in other departments and other people could implement conversational flows. This way we don't need engineers to work the bot. With simple CSS manipulation we can make the bot look the way we want it to.

This was used in a pilot run for a support project to make data easily available to customers without waiting for a support team to reply back. With the help of SAP CAI, we were able to get the table level data onto the customer ticketing tool which reduced the information time, reduced new ticket creation, and reduced man hours.

To connect business with an app or device on the go. Users do not want to log in to their laptop for doing simple transactions. Chatbots using Conversational AI is easy to develop and use.

We use SAP Conversational AI as an intelligent assistant for our support process and new request handling. We are using it for our customers and are automating their L1 support process (e.g SAP user password reset, user creation, creating a ticket in correct component based on issue and subject).

The bot is hosted in Skype and it is pretty good in terms of handling requests from the end-user. The process used to be complex. End-users used to create a ticket for each invidual request and then it used to take time for processing all these. With SAP Conversational AI, it's much much simpler, no longer takes as long, doesn't create a large load on resources, and it is saving time and resources at the same time.

The platform was used by me and my project manager. Using SAP Conversational AI, we have developed an application commissioned by a large company to generate a bot to help workers generate request tickets. In particular, users needed to be able to send photos about the damage to the workplace/structure they detected, submit a detailed description of tech problems they faced (including software or hardware), and be able to book a meeting room. The bot was also able to answer FAQs and provide business contacts based on the context and priority of the request.

So far, we are developing prototypes to be tested and considered for clients in the future. It's being used only by the technical team.

We use SAP Conversational AI in our product to provide our users with customer service automation. In my company, it's used by a technical team, then by our marketing or customer service teams with our customers, and by their own end customers. It helps them automate recurring requests handling.

We've implemented tens of conversational assistants for various clients. Everybody, CTO to trainers used SAP CAI in order to integrate and maintain our clients' bots. We aim to automate customer care by handling easy but time consuming questions, which is done by the customer service team. We mainly use the NLU part.